This privacy policy describes how we collect, use, and protect the personal information of users of our web, iOS, and Android apps.
We collect the following types of information: your email address, app preferences and content that you insert in the app, such as memorizations, affirmations, affirmation reflections and daily-vibe-shifts with reflections. Your data is stored on your device and encrypted in the database at volume (disk) level. Reflections are encrypted so that they are stored in an unreadable format. We collect certain analytics data to enhance the functionality and user experience of our app.
When subscribing to Lumize via the web, we use Stripe as a secure payment processing service, to process and store your payment information. Stripe adheres to strict security standards and follows their own privacy policy regarding your payment data. On native devices, we handle payments via the in app purchases mechanism provided by Apple and Google.
We use your personal information to: Create and manage your account. Provide the App's features and functionality. Send you important email notifications related to the App. Analyze and improve the App's performance and user experience. We will not sell, rent, or lease your personal information to third parties. We may process information to for security, fraud prevention and to comply with law. The analytics data gathered includes, but is not limited to: Routing information to understand the navigation patterns; Time on screen; Country from which request is made; Interactivity in the app; These insights help us understand user behavior without identifying specific individuals. Your privacy is important to us, and the collected data is used solely for internal improvements.
We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or modification. Personal reflections (in affirmation collections) and daily-vibe-shift reflections are encrypted so that they are stored in an unreadable format. When you delete your account, your data is removed from the database immediately, we will only keep data if required by law. We keep backups for 3 months.
Our Web Analytics tool collects only anonymized, aggregated data, adhering to leading data protection authority guidelines. No personal identifiers are tracked across different sites or applications. Data points like page views and custom events remain anonymous, providing insights without individual or IP address association. We do not store information enabling user session reconstruction or personal identification. The collected data is strictly used for aggregated statistics. We only use cookies for functional purposes. In the mobile native app we use Vexo analytics to optimize the user experience.
We utilize third-party services to provide and enhance the functionality and security of our application. These third parties have only limited access to your information, may use your information only to perform tasks on our behalf. Lumize is not responsible for any breach or leakage of data from a third party.
We use Sentry to collect stack traces and error information to help diagnose and address issues efficiently. By using our application, you agree to the terms and conditions and privacy practices of Sentry.
Lumize is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from users in this age group. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at legal@lumize.app, and we will take steps to remove that information from our servers.
The App allows you to create and store text content, including personal reflections, these reflections will be stored encrypted in our database. You are solely responsible for the content that you create and upload to the App. You represent and warrant that you have all necessary rights to distribute content (lumes and refection questions) via a collection share link, and that the content does not infringe upon the rights of any third party. The Company reserves the right to moderate or remove any content that violates these Terms of use, or that the Company deems inappropriate or offensive. The Company is not responsible for any damages that may arise from the content posted by users on the App. You agree to use the App in a responsible and respectful manner and to refrain from posting any content that is illegal, offensive, defamatory, or infringes upon the rights of any third party. The Company reserves the right to terminate your access to the App and take further steps if you violate these terms.
Except for user-generated content as described above, all intellectual property rights in the App and its content belong to the Company. You may not use, copy, reproduce, or distribute any part of the app.
When there has not been any activity from the user for more than 2 years, meaning not signing in or opening the app while being signed in, we have the right to remove all the data that is associated with that user without prior notice.
We may update this privacy document from time to time. If we make significant changes we may notify you via the Lumize app and email.
If you have any questions or concerns about the privacy policy, please contact us at legal@lumize.app. By using the App, you acknowledge that you have read, understood and agreed to our privacy policy